Privacy Policy

1. Scope & Applicability

This Privacy Policy applies to all individuals and entities who interact with TaxQue, including but not limited to:

• Clients: Individuals who have engaged our tax and compliance services
• Website Visitors: Anyone accessing our website or applications
• Service Enquirers: Individuals inquiring about our services
• Service Providers: Entities providing services to TaxQue
• Advisors & Consultants: Professionals collaborating with us
• Beneficiaries: Direct and indirect beneficiaries of our services

This policy governs our website, mobile applications, and all services including income tax return filing, GST compliance, tax planning, and related ancillary services.

2. Information We Collect

We collect various types of information to provide and improve our services:

3. How We Use Your Information

We use your personal information for legitimate business purposes including:

• Service Delivery: Processing tax returns, GST filings, and compliance services
• Verification: Identity verification and KYC compliance
• Communication: Sending service updates, alerts, and important notices
• Improvement: Enhancing our services and user experience
• Legal Compliance: Fulfilling regulatory and legal obligations
• Security: Protecting against fraud and unauthorized access
• Marketing: Sending relevant offers and information (with consent)
• Research: Conducting analysis and research for service improvement

4. Data Sharing & Disclosure

We may share your information with third parties only in the following circumstances:

5. Data Security Measures

We implement robust security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Role-based access and authentication
• Network Security: Firewalls and intrusion detection systems
• Physical Security: Secure data centers and facilities
• Regular Audits: Security assessments and penetration testing
• Employee Training: Regular privacy and security training
• Incident Response: Procedures for security incidents
• Data Backup: Regular backups and disaster recovery

6. Data Retention Period

We retain your personal information only as long as necessary:

• Active Clients: Duration of service plus 7 years for tax records
• Financial Records: 8 years as per Income Tax Act requirements
• Legal Requirements: As required by applicable laws and regulations
• Business Needs: For legitimate business purposes
• Consent Period: Until consent is withdrawn (where applicable)

After the retention period, we securely delete or anonymize your data. Backups may be retained for additional periods as per our data retention policy.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of marketing campaigns

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you of significant changes via email or website notice
• We will obtain consent for material changes where required by law
• Continued use of our services after changes constitutes acceptance

We encourage you to review this policy periodically to stay informed about how we protect your information.